Our Appointment System

 

BACK TO MAIN INDEX

 

patients using online access

Patient Access

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE PATIENT ACCESS

 

Problems booking online appointments?

PATIENT ACCESS SUPPORT CENTRE

 

Appointments

Appointments with the doctors, nurses and health care assistants (HCAs) may be made by telephoning 01634 290333 between 8.30am and 6pm. We have GP appointments each day which are reserved for a new urgent problem (not for an on-going complaint) and also routine appointments which are bookable up to four weeks in advance.

Alternativly you can request an eConsult consultation online.

book appointment with GP

 

reception team

Reception Triage

As part of our commitment to patient care, in December 2019 we undertook and audit and review of the type of appointments we offer and how patients access them.

Our aim has always been to ensure patients receive the most appropriate care at the most appropriate time.  To facilitate this, our GPs introduced a new system and our receptionists will now ask a number of questions relating to your problem. 

Our reception team are fully trained and have full access to your records. Their role is to support you with accessing the service and we would ask that you work with us to continue embedding this new service, for the benefit of all our patients. They also work to the same level of confidentiality as the doctors.

Since all in this experienced Team are:

  • Trained appropriately in Confidentiality protocols approved by the Surgery Partners &
  • Trusted to operate as extensions of our GP’s ears and eyes,

GP Partner permission has therefore been given to the Reception Team to ask

  • Screening &
  • Triage questions

as laid down in a triage template.

This gives the member of staff that will deal with your condition relevant background information in preparation for your consultation. 

The answers you provide will help the reception staff deal with your request.  It will also help the clinicians as they will have some history for when you attend.

If a patient refuses to disclose information:

  1. They may not be given the correct appointment, based on their presentation.
  2. They may be offered another option, such as a telephone call with 111