When We Are Closed
Call 111 when it's a concern, but less urgent than 999.
The NHS non-emergency number.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Out of hours
A doctor is available on call to deal with serious illness that cannot wait until normal surgery hours. This service is staffed mainly by local GPs. If you need advice or treatment phone the surgery number and your call will be diverted to Medvivo. Your telephone call will be recorded.
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
- England – NHS 111 (BSL) interpreter service
- Scotland – NHS 24 111
- Wales – NHS 111 Wales
- Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
You can also get:
Local Walk-In Centre
The local walk-in centre can be found at: Balmoral Gardens, Gillingham, Kent ME7 4PN. Telephone number: 01634 331177
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
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